Order Information

Order Information

Our online checkout is hosted on a secure site where your private information is encrypted to keep it private. We take your privacy very seriously.

We do not have a minimum order amount.

Order Status

You may check the status of your order by clicking on the "My Account" link in the top bar of any web page.

If your order does not show processed yet or is processed but not shipped, please see the descriptions on our site of the items you ordered for the typical shipment times. Many items indicate to allow 3 weeks for delivery.

Local Order Pickup

International Orders

We ship to most countries in the world. Any applicable customs fees, duties, or taxes are the responsibility of the customer/recipient. (Shipping charges do not include customs fees.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.

To see the Estimated Shipping Charges before checkout, add the item(s) you would like to order to the shopping cart and view the Cart. Below the cart contents is a link to "Estimated Shipping Charges." Be sure to notice that there are TWO shipping options--UPS and USPS. Pull down on the selection to see the second option. USPS is usually less expensive for packages weighing under 4 pounds.

Our minimum international shipping and handling fee is $10.00.

In some instances, for international orders, delivery can take an additional 3-4 weeks longer than the delivery times indicated on the product pages.

APO/FPO - Military Address Orders

When entering a military addresses, please use this address format during checkout.

City - Enter APO or FPO

State - Select either Armed Forces Europe, Armed Forces (the) Americas, or Armed Forces Pacific

Country - United States

To Place An Order

All orders must be paid in U.S. funds. All prices subject to change without notice.

Orders by California residents will have 7.25% sales tax added. 

(For PayPal instructions, see "Payment Methods" below.)

To Submit Your Order Electronically

Simply use the "Add to Shopping Cart" button to add items. When you are ready to check out, click on the "Check Out" button in the left margin of any main Web page.

To Submit Your Order By Fax

Fax: 206-350-3274.
(If submitting a question, when possible please e-mail to info@winbeckler.com. Faxes are usually not replied to as quickly as email.)

You may fax your credit card order by printing out and filling in the order form and faxing it to (206) 350-3284. Use the web site to gather the item number for each item. When the item comes in more than one color/size, etc., be sure to note the item # for the color/size, etc. that you are wishing to purchase (not the product's main item #). To determine the shipping costs, add the items you would like to purchase to the shopping cart, begin the checkout process by filling in the required fields (be sure to use your real zip code so shipping charges can be figured correctly), click Continue. This area of the checkout process will tell you the shipping costs. If you will be faxing the order, do not finish the checkout process (do not fill in the credit card info and click Checkout). Add the shipping charges to the order form. Fax the completed order form to (206) 350-3284.

To Submit Your Order By Postal Mail

If you prefer to order by mail or want to pay by check or money order, print out and fill in the order form and mail the completed form with your check or money order payable to Winbeckler Enterprises. Use the web site to gather the item number for each item. When the item comes in more than one color/size, etc., be sure to note the item # for the color/size, etc. that you are wishing to purchase (not the product's main item #). To determine the shipping costs, add the items you would like to purchase to the shopping cart, begin the checkout process by filling in the required fields (be sure to use your real zip code so shipping charges can be figured correctly), click continue. This area of the checkout process will tell you the shipping costs. If you will be mailing the order, do not finish the checkout process (do not fill in the credit card info and click Checkout). Add the shipping charges to the order form. Mail the completed order form to:

A-J Winbeckler Enterprises
3845 Tea Rose Ct.
Redding, CA 96001
U.S.A.

To Submit Your Order By Our Automated Phone-Ordering System

If at all possible, please place your or on the web site. There are so many errors in orders left on the automated phone system due to phone connections, difficult-to-understand addresses, omission or unclear item #'s and descriptions, omission or unclear phone numbers or e-mail addresses, etc. Because of these problems and the additional labor they require, there is a 10% surcharge for phone orders (except in the case of web site difficulties). We also cannot quickly locate phone orders if there is a question about the order. Web site orders are more secure, more accurate, and easier to track than any other form of ordering should there be a question regarding the order; however, if you are unable to place your order via our Web site ordering system, by fax, or by mail, you may use your Visa or MasterCard to place an order by phone by first printing out the order form, filling it in, then calling (530) 247-7046 (orders only) and following the automated phone instructions (this is NOT A Customer Service Number--Questions Cannot Be Answered or Messages Returned--E-mail all questions to info@winbeckler.com. Use the web site to gather the item number for each item. When the item comes in more than one color/size/shape, etc., be sure to note the item # for the color/size/shape, etc. that you are wishing to purchase (not the main product's item #). To determine the shipping costs, add the items you would like to purchase to the shopping cart, begin the checkout process by filling in the required fields (be sure to use your real zip code so shipping charges can be figured correctly), click continue. This area of the checkout process will tell you the shipping costs. If you will be phoning in the order, do not finish the checkout process (do not fill in the credit card info and click Checkout). Before calling, have the following info ready to leave on the automated phone system:

Your name (spelled letter by letter using A as in Apple, B as in Boy, etc.)
Your street address (also spelled as above)
City, State, Zip (city also spelled as above)
Phone Number (be sure to include area code)
E-mail Address (VERY IMPORTANT--spelled as above--be sure to include the part after the @, i.e. @aol.com, etc.)

Quantity, Item #'s and descriptions of items ordered (Some items do not show an item # on the web site). There is a dash in all item numbers; be sure to include that or it can change the product number, i.e. 9-01200 versus 90-1200.

Credit Card #
Expiration Date

Questions

Please e-mail questions to us at info@winbeckler.com. You may check the status of your order by clicking on the "My Account" link in the top bar of any web page.

Order Cancellation

We have a 24-hour cancellation policy. Many orders are processed right away and cannot be canceled within the 24-hour period once the order is processed. Please e-mail any cancellation request to info@winbeckler.com within 24 hours of submitting the order (if order has not been processed prior to 24 hours). Any cancellation requests after 24 hours of submitting the order cannot be honored because the order is too far into the fulfillment process.

Payment Methods

(See PayPal Instructions below.)

For orders within the U.S., we accept the above credit cards plus checks and money orders and PayPal. For international orders, we accept the above credit cards and bank drafts or money orders in U.S. funds. In certain instances, International orders may be held for payment method to clear first billing cycle (so rightful cardholder can see charge on statement before items have been shipped--to be sure they were the ones who processed the charge. 

PayPal Instructions: To pay with PayPal, place your order online as usual and begin checkout--then just click on the golden-yellow "Checkout with PayPal" button. Please note, we only ship to Confirmed addresses. 

Shipping Info

Shipping Charges

To see the Estimated Shipping Charges before checkout, click to view the Shopping Cart link. Below the cart contents is a link to figure "Estimated Shipping Charges." After reviewing the shipping charges, you may choose to discontinue the checkout process or click "Checkout" to proceed with the order. If you will be submitting your payment by fax or mail, see the instructions below on how to figure the shipping charges and determine the product item #'s. 

Our minimum shipping and handling fee is $6.30.

International Shipping

We ship to most countries in the world. Any applicable customs fees are the responsibility of the customer. (Shipping charges do not include customs fees.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.

To see the Estimated Shipping Charges before checkout, add the item(s) you would like to order to the shopping card and view the Cart. Below the cart contents is a link to "Estimated Shipping Charges." 

Our minimum international shipping and handling fee is $10.00.

Shipping Method

Because of the weight, value, shipping time, etc. of a package, we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout.

Ship-From Locations

Most orders are shipped from the Redding, California area (zip 96001). Some products are drop shipped from other locations.

Ship Notification

Customers for which we have a valid e-mail address will be sent an e-mail when the package ships. The e-mail will contain the UPS or USPS tracking number. You may use the tracking info included in the e-mail to go to UPS or USPS web site to determine when the package should arrive, etc.

Shipping Times

Many items listed on several Web pages indicate "Products usually ship within 2-3 business days."; and these items will usually ship within 2-3 business days, provided no "3-4 week delivery items" (see below) are included in the order. They will be shipped either by U.S. mail or United Parcel Service, depending on weight and/or value of package and the destination. Please allow 2-3 weeks to receive your order for these items. Quicker shipping may be available for items that usually ship in 2-3 business days for a higher shipping charge by e-mailing us for a quote. If you order a combination of "2-3 business day shipment items" and "3-4 week delivery items," your order will arrive in approximately 3 weeks. If you would like the "2-3 day shipment items" shipped separate from "3-4 week delivery items," please place an order for those items separately without any 3-4 week items in the order.

Orders for any items that have an indication to "Allow 3-4 weeks for delivery" may take 3-4 weeks to arrive. These orders cannot be shipped by any method other than ground.

Pricing Policy

We strive to keep our prices low, however, all posted prices are subject to change without notice.

Back Order Policy

We do not back order out-of-stock merchandise except in special situations when we contact the customer about doing so.

Return Policy

Food items, seasonal items (used predominately for a particular season or holiday), books, videos, newsletters, downloadable products, and special orders cannot be returned. Other items may be returned (except where a special return policy is noted with the item information) within 14 days of shipment date, unused, and with original packaging in tact (there must be no damage, writing, or shipping info on product packaging--if the product packaging is a box, this box must be placed inside another box for return shipping so the product remains suitable for resale). There is a 20% restocking fee. If the order was direct shipped from one of our suppliers, you must contact customer service at info@winbeckler.com for the order number before returning a direct-ship item. Shipping charges to return the merchandise to us must be prepaid by you. Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges will not be refunded. This policy also applies to "refused" or "return to sender" returns.

Candy products may melt during shipment in warm-weather months. This does not affect the candy's quality or flavor and it can be remelted and used normally. Other items including but not limited to shortening, modeling chocolate and icing may be affected by melting during hot weather months in the ship-from or ship-to locations and all points between. There are no refunds for melted products.)

For items damaged in transit and shipped either by UPS or insured mail, contact UPS or the post office to process a claim for the damaged item(s). You will need the shipping box available to give them the required shipping or insurance numbers. If the package was shipped uninsured mail, please contact customer service at info@winbeckler.com.

Privacy Policy

We do not share or distribute our customers' information with other parties for the purpose of advertising, marketing, etc. We will only use your information for the completion of your order (this may include providing your shipping information to a distributor who direct ships merchandise for us). If you choose to add your e-mail address to our mailing list during checkout, we may occasionally contact you regarding A-J Winbeckler Enterprises' promotions.