Cake-Supplies-Plus.com - A-J Winbeckler Enterprises
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Terms & Conditions & Order Information

Minimum Order Amount

We do not have a minimum order amount.


Order Status

You may check the status of your order by clicking on the "My Account" link in the top bar of any web page.


If your order does not show processed yet or is processed but not shipped, please see the descriptions on our site of the items you ordered for the typical shipment times. Many items indicate to allow 3 weeks for delivery.


Local Order Pickup

We are an online business only. We do not have a retail location.

Sorry, no walk-in orders or pickups available.


International Orders

We ship to most countries in the world. Any applicable customs fees, duties, or taxes are the responsibility of the customer/recipient. (Shipping and processing charges do not include customs fees.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.


To see the Estimated Shipping and Processing Charges before checkout, add the item(s) you would like to order to the shopping cart and view the Cart. Below the cart contents is a link to "Estimated Shipping Charges." Be sure to notice that there are TWO shipping options, UPS and USPS. Pull down on the selection to see the second option. USPS is usually less expensive for packages weighing under 4 pounds.


Our minimum international shipping and processing fee is $10.00.


In some instances, for international orders, delivery can take an additional 3-4 weeks longer than the delivery times indicated on the product pages.


APO/FPO - Military Address Orders

When entering a military addresses, please use this address format during checkout.

City - Enter APO or FPO

State - Select either Armed Forces Europe, Armed Forces (the) Americas, or Armed Forces Pacific

Country - United States


To Place An Order

All orders must be paid in U.S. funds. All prices are subject to change without notice.
Orders shipped to California addresses will have 7.5% sales tax added. Some items that are drop-shipped will have sales tax added for delivery in the states from which these items ship (when indicated on product page).

To Submit Your Order Electronically

Simply use the "Add to Shopping Cart" button to add items. When you are ready to check out, click on the "Check Out" button in the left margin of any main Web page.


To Submit Your Order By Fax

Fax: 206-350-3274.
(If submitting a question, when possible please e-mail to info@winbeckler.com. Faxes are usually not replied to as quickly as email.)

You may fax your credit card order by printing out and filling in the order form and faxing it to (206) 350-3284. Use the web site to gather the item number for each item. When the item comes in more than one color/size/shape, etc., be sure to note the item # for the color/size/shape, etc. that you are wishing to purchase (not the main product's item #). To determine the shipping and processing costs, add the items you would like to purchase to the shopping cart, begin the checkout process then click on the "estimated shipping charges" link (below the yellow "Check out with PayPal" button). This area of the checkout process will tell you the estimated shipping and processing costs. If you will be faxing the order, do not finish the checkout process (do not fill in the credit card info and do not click Checkout). Add the shipping and processing charges to the order form. Fax the completed order form to (206) 350-3284.


To Submit Your Order By Postal Mail

If you prefer to order by mail or want to pay by check or money order, print out and fill in the order form and mail the completed form with your check or money order payable to A-J Winbeckler Enterprises. Use the web site to gather the item number for each item. When the item comes in more than one color/size/shape, etc., be sure to note the item # for the color/size/shape, etc. that you are wishing to purchase (not the main product's item #). To determine the shipping and processing costs, add the items you would like to purchase to the shopping cart, begin the checkout process then click on the "estimated shipping charges" link (below the yellow "Check out with PayPal" button). This area of the checkout process will tell you the estimated shipping and processing costs. If you will be mailing the order, do not finish the checkout process (do not fill in the credit card info and do not click Checkout). Add the shipping and processing charges to the order form. Mail the completed order form to:

A-J Winbeckler Enterprises
3845 Tea Rose Ct.
Redding, CA 96001
U.S.A.


To Submit Your Order By Our Automated Phone-Ordering System

If at all possible, please place your or on the web site. There are so many errors in orders left on the automated phone system due to phone connections, difficult-to-understand addresses, omission or unclear item #'s and descriptions, omission or unclear phone numbers or e-mail addresses, etc. Because of these problems and the additional labor they require, there is a 10% surcharge for phone orders (except in the case of web site difficulties). We also cannot quickly locate phone orders if there is a question about the order. Web site orders are more secure, more accurate, and easier to track than any other form of ordering should there be a question regarding the order; however, if you are unable to place your order via our Website ordering system, by fax, or by mail, you may use your Visa or MasterCard to place an order by phone by first printing out the order form, filling it in, then calling (530) 247-7046 (orders only) and following the automated phone instructions (this is NOT A Customer Service Number, Questions Cannot Be Answered or Messages Returned). E-mail all questions to info@winbeckler.com. Use the web site to gather the item number for each item. When the item comes in more than one color/size/shape, etc., be sure to note the item # for the color/size/shape, etc. that you are wishing to purchase (not the main product's item #). To determine the shipping and processing costs, add the items you would like to purchase to the shopping cart, begin the checkout process then click on the "estimated shipping charges" link (below the yellow "Check out with PayPal" button). This area of the checkout process will tell you the estimated shipping and processing costs. If you will be phoning in the order, do not finish the checkout process (do not fill in the credit card info and do not click Checkout). Before calling, have the following info ready to leave on the automated phone system:


Your name (spelled letter by letter using A as in Apple, B as in Boy, etc.)
Your street address (also spelled as above)
City, State, Zip (city also spelled as above)
Phone Number (be sure to include area code)
E-mail Address (VERY IMPORTANT: spelled as above and be sure to include the part after the @, i.e. @gmail.com, etc.)

Quantity, Item #'s and descriptions of items ordered There is a dash in most item numbers; be sure to include that or it can change the product number, i.e. 9-01200 versus 90-1200.


Credit Card #
Expiration Date
Security Code


Questions

Please e-mail questions to us at info@winbeckler.com. You may check the status of your order by clicking on the "My Account" link in the top bar of any web page.


Order Cancellation

We have a 24-hour cancellation policy. Many orders are processed right away and cannot be canceled within the 24-hour period once the order is processed. Please e-mail any cancellation request to info@winbeckler.com within 24 hours of submitting the order (if order has not already been processed prior to 24 hours). Any cancellation requests after 24 hours of submitting the order cannot be honored because the order is too far into the fulfillment process.


Payment Methods

Visa, MasterCard, Discover & PayPal
(See PayPal Instructions below.)

For orders within the U.S., we accept the above credit cards and PayPal plus checks and money orders. For international orders, we accept the above credit cards and bank drafts or money orders in U.S. funds. In certain instances, International orders may be held to confirm rightful owner of payment method.


Credit Card Instructions: Click on the "Credit/Debit Card or PayPal dot then click "continue." You will see "Click below to securely submit your payment through PayPal. You can pay with a credit card or use your PayPal account." And click "Place Order" button. 

You will be taken to a screen that says "Pay with my PayPal account" or "Pay with a debit or credit card, or Bill Me Later." 

If you wish to pay by credit card, click on "Pay with a debit or credit card, or Bill Me Later." You will be taken to the credit card entry screen.

PayPal Instructions: To pay with PayPal, place your order online as usual and begin checkout, then just click on the golden-yellow "Checkout with PayPal" button. Please note, we only ship to Confirmed addresses.


Shipping & Processing Info

Shipping & Processing Charges

To see the Estimated Shipping And Processing Charges before checkout, click to view the Shopping Cart link. Below the cart contents is a link to figure "Estimated Shipping Charges" (below the yellow "Check out with PayPal" button). After reviewing the shipping and processing charges, you may choose to discontinue the checkout process or click "Checkout" to proceed with the order. If you will be submitting your payment by fax or mail, see the instructions above on how to determine the product item #'s. 

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees resulting from these changes except when incorrect address is entered by customer or shipping carrier(s) website(s) (UPS, USPS, FedEx, etc.) is down at checkout so shipping and processing amount cannot be calculated at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

Our shipping and processing charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate.


International Shipping

We ship to most countries in the world. Any applicable customs fees are the responsibility of the customer. (Shipping and processing charges do not include customs fees.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.


To see the Estimated Shipping and Processing Charges before checkout, add the item(s) you would like to order to the shopping card and view the Cart. Below the cart contents is a link to "Estimated Shipping Charges" (below the yellow "Check out with PayPal" button).

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees due to these changes except when incorrect address is entered by customer or shippers website(s) is down at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

Our minimum international shipping and processing fee is $10.00 regardless of delivery method used.


Shipping Method

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees due to these changes except when an incorrect address is entered by the customer or shippers website(s) is down at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

Our shipping and processing charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate.




Ship-From Locations

Most orders are shipped from the Redding, California area (zip 96001). Some products are drop shipped from other locations.


Ship Notification

Customers for which we have a valid e-mail address will be sent an e-mail when the package ships. The e-mail will contain the UPS (United Parcel Service), USPS (United States Postal Service), or FedEx tracking number. You may use the tracking info included in the e-mail to go to the UPS, USPS, or FedEx website to determine when the package should arrive, etc.


Shipping Times

Many items indicate "Products usually ship within 2-3 business days."; and these items will usually ship within 2-3 business days, provided no "3-4 week delivery items" (see below) are included in the order. They will be shipped either by U.S. mail, United Parcel Service, or FedEx, depending on weight, value, destination, speed of delivery, drop shipper's requirements, packing requirements, etc. Please allow 2-3 weeks to receive your order for these items. If you order a combination of "2-3 business day shipment items" and "3-4 week delivery items," your order will arrive in approximately 3 weeks. If you would like the "2-3 day shipment items" shipped separately from "3-4 week delivery items," please place an order for those items separately without any 3-4 week items in the order.


Orders for any items that have an indication to "Allow 3-4 weeks for delivery" may take 3-4 weeks to arrive. These orders cannot be shipped by any method other than ground.


Pricing Policy

We strive to keep our prices low, however, all posted prices are subject to change without notice.


Back Order Policy

We do not back order out-of-stock merchandise except in special situations when we contact the customer about doing so.



Return Policy

Food items, seasonal items (used predominately for a particular season or holiday), books, videos, newsletters, downloadable products, and special orders cannot be returned. Other items may be returned (except where a special return policy is noted with the item information) within 14 days of delivery date for US delivery addresses and within 45 days of shipment date for international delivery addresses, with product(s) unused and with original packaging in tact (there must be no damage, writing, or shipping info on product packaging. If the product packaging is a box, this box must be placed inside another box for return shipping so the product remains suitable for resale). There is a 20% restocking fee. If the order was direct shipped from one of our suppliers, you must contact customer service at info@winbeckler.com for the order number before returning a direct-ship item. Shipping charges to return the merchandise to us must be prepaid by you. Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges to and from will not be refunded. This policy also applies to "refused" or "return to sender" returns.

Candy products may melt during shipment in warm-weather months. This does not affect the candy's quality or flavor and it can be remelted and used normally. Other items including but not limited to shortening, modeling chocolate and icing may be affected by melting during hot weather months in the ship-from or ship-to locations and all points between. There are no refunds for melted products.


For items damaged in transit and shipped either by UPS or insured mail, contact UPS or the post office to process a claim for the damaged item(s). You will need the shipping box available to give them the required shipping or insurance numbers. If the package was shipped uninsured mail, please contact customer service at info@winbeckler.com.


Privacy Policy

We do not share or distribute our customers' information with other parties for the purpose of advertising, marketing, etc. When ordering or registering for an account, we may ask for your name, mailing address, e-mail address, and phone/fax number(s). We will use your voluntarily supplied personal information for the completion of your order (this may include providing your shipping and/or contact information to a distributor who direct ships merchandise for us). If you choose to add your e-mail address to our mailing list during checkout, we may occasionally contact you regarding A-J Winbeckler Enterprises' promotions. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.


If you choose to set-up an account on our site, you may modify your information at any time by logging into your account. If you did not set up an account (guest checkout) or did set up an account and wish to have your account information permanently deleted, you may contact us at info@winbeckler.com to have the information deleted. Please note that we may maintain information about individual orders or transactions to serve those transactions or for record keeping.


We use computer "cookies" on our site in order to process site information (for instance, to process items in your shopping cart) and other site activity to provide you with improved services. We also use cookies to help us compile data about site traffic and interaction in order to offer a better site experience.


We may include third-party links on our website. The linked sites have separate privacy policies and terms and conditions, and A-J Winbeckler Enterprises is not responsible or liable for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by A-J Winbeckler Enterprises. Use of any such linked website is at the user's own discretion.


Any changes/updates to our privacy policy will be reflected on this webpage.


By using our website, you consent to this privacy policy.


Privacy Policy Last modified June 29, 2014.


Product Information

We provide all product information and images in good faith from material provided by third parties (distributors, suppliers, manufacturers, etc.) and believe it to be accurate to the best of our knowledge. You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information or images. We will correct errors as soon as they are brought to our attention. In the event of incorrect product information, in no circumstances shall we be responsible for more than the cost of the product(s) and applicable shipping charges.


The application and use of these products by you are beyond our control and, therefore, entirely your own responsibility. In no instance will we be responsible for more than the cost of the product(s) and the applicable shipping charges.



Links

We may include third-party links on our website. The linked sites have separate privacy policies and terms and conditions, and A-J Winbeckler Enterprises is not responsible or liable for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by A-J Winbeckler Enterprises. Use of any such linked website is at the user's own discretion.



Terms and Conditions Modifications

A-J Winbeckler Entererprises may revise these terms of use for our website at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms and Conditions.



Disclaimer

The materials on A-J Winbeckler Entererprises website are provided "as is." A-J Winbeckler Entererprises makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, A-J Winbeckler Enterprises does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials on any sites linked to this site.



Limitations

In no event shall A-J Winbeckler Enterprises or its suppliers be liable for any damages including, without limitation, damages from loss of data or profit, or due to business interruption, arising out of the use or inability to use the materials on A-J Winbeckler Enterprises' website, even if A-J Winbeckler Enterprises' or authorized representative has been notified orally or in writing of the possibility of damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


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