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Cake Decorating Supplies - Cake-Supplies-Plus.com

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Terms & Conditions & Order Information

Minimum Order Amount

We do not have a minimum order amount.

 

Order Status

If you registered an account during checkout, you may check the status of your order by clicking on the "My Account" link in the top bar of any web page. If you checked out as a guest, the product webpages show the typical delivery time for products. Please note that if you ordered a combination of items with varying delivery times, the latest delivery time applies to the order.

 

If your order does not show processed yet or is processed but not shipped, please see the descriptions on our site of the items you ordered for the typical shipment times. Many items indicate to allow 3-4 weeks for delivery.

 

 

Local Order Pickup

We are an online business only. We do not have a retail location.

Sorry, no walk-in orders or pickups available.

 

 

International Orders

We ship to a few countries in the world. Available countries are shown on the drop-down list during checkout. (We do not serve shoppers in the EU.)  Any applicable customs fees, duties, or taxes are the responsibility of the customer/recipient. (Shipping and processing charges do not include customs fees.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.

To see the Estimated Shipping and Processing Charges before checkout, add the item(s) you would like to order to the shopping cart and view the Cart. Complete your shipping address information. Be sure to notice that there may be TWO shipping options, US Postal and UPS. Click on the available selections to see the available fees. USPS is usually less expensive for packages weighing under 4 pounds.

Our minimum international shipping and processing fee is $13.30.

In some instances, for international orders, delivery can take an additional 3-4 weeks longer than the delivery times indicated on the product pages.

Food/edible items-food colors-food additives, liquids, etc. are not shipped outside the United States.

For information regarding use of cookies on this website, click here.

Downloadable items are not available for customers outside the United States.

Business Address:

A-J Winbeckler Enterprises
3845 Tea Rose Ct.
Redding, CA 96001
USA

 

APO/FPO - Military Address Orders

When entering a military addresses, please use this address format during checkout.

City - Enter APO, etc.

State - Select either Armed Forces Europe, Armed Forces Pacific, etc.

Country - United States


To Place An Order

All orders must be paid in U.S. funds. All prices are subject to change without notice.
Orders shipped to California addresses will have 7.5% sales tax added. Some items that are drop-shipped will have sales tax added for delivery in the states from which these items ship (when indicated on product page).

 

To Submit Your Order Electronically

Simply use the "Add to Cart" button to add items. When you are ready to check out, click on the "Cart" icon located on all web pages.

 

To Submit Your Order By Postal Mail

If you prefer to order by mail or want to pay by check or money order, print out and fill in the order form and mail the completed form with your check or money order payable to A-J Winbeckler Enterprises. Use the web site to gather the item number for each item. When the item comes in more than one color/size/shape, etc., be sure to note the item # for the color/size/shape, etc. that you are wishing to purchase (not the main product's item #). To determine the shipping and processing costs, add the items you would like to purchase to the shopping cart, begin the checkout process then click on the cart icon and enter the shipping address info to show the available options. This area of the checkout process will tell you the estimated shipping and processing costs. Typically there will be two options-US Postal and UPS. If you will be mailing the order, do not finish the checkout process (do not fill in the credit card info and do not click Checkout). Add the shipping and processing charges to the order form. Mail the completed order form to:

A-J Winbeckler Enterprises
3845 Tea Rose Ct.
Redding, CA 96001
U.S.A.

 

Questions

Please e-mail questions to us at info@winbeckler.com. If you registered an account at checkout, you may check the status of your order by clicking on the "My Account" link in the top bar of any web page.

 

Colors May Vary

Due to variations in monitors, etc., the colors you see on your screen may vary from the actual color of the product.

 

Order Cancellation

We have a 24-hour cancellation policy. Many orders are processed right away and cannot be canceled within the 24-hour period once the order is processed. Please e-mail any cancellation request to info@winbeckler.com within 24 hours of submitting the order (if order has not already been processed prior to 24 hours). Any cancellation requests after 24 hours of submitting the order cannot be honored because the order is too far into the fulfillment process.


Payment Methods

Visa, MasterCard, Discover American Express, & PayPal - - Online Only. Mail Orders Must be Paid By Check or Money Order.
(See PayPal Instructions below.)

For orders within the U.S., we accept the above credit cards and PayPal plus checks and money orders. For international orders, we accept the above credit cards and PayPal (if available) in U.S. funds. In certain instances, international orders may be held to confirm rightful owner of payment method.

 

Credit Card & PayPal Instructions: 

 

Click on the cart icon and select either "Proceed to Checkout" or "PayPal Checkout." On the following pages, provide and submit your shipping and payment information, agree to the Terms and Conditions, and complete your order.


Shipping & Processing Info

Shipping & Processing Charges

To determine the shipping and processing costs, add the items you would like to purchase to the shopping cart, begin the checkout process then click on the cart icon and enter the shipping address info to show the available shipping options. This area of the checkout process will tell you the estimated shipping and processing costs. Typically there will be two options-US Postal and UPS. You will need to click to show the second option.

 If you will be submitting your payment by fax or mail, see the instructions above on how to determine the product item #'s. 

 

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees resulting from these changes except when incorrect address is entered by customer or shipping carrier(s) website(s) (UPS, USPS, FedEx, etc.) is down at checkout so shipping and processing amount cannot be calculated at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

 

Our shipping and processing charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate.

 

Our minimum US shipping and processing fee is $6.95 regardless of shipping method used.

 

International Shipping

 

We ship to a few countries in the world. Available countries are shown on the drop-down list during checkout. (We do not serve shoppers in the EU.) Any applicable customs fees, duties, taxes, etc. are the responsibility of the customer. (Shipping and processing charges do not include customs fees, duties, taxes, etc.) We also verify all customer information and credit card info before processing the order so order delivery may be longer than stated in item descriptions.

 

To see the Estimated Shipping and Processing Charges before checkout, add the item(s) you would like to order to the shopping cart and view the Cart and proceed to checkout. Complete your shipping address information. Be sure to notice that there may be TWO shipping options, US Postal and UPS. Click on the available selections to see the available fees. USPS is usually less expensive for packages weighing under 4 pounds.

 

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees due to these changes except when incorrect address is entered by customer or shippers website(s) is down at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

 

Downloadable items are not available for customers outside the United States.

 

Food/edible items-food colors-food additives, liquids, etc. are not shipped outside the United States.

 

Our minimum international shipping and processing fee is $13.30 regardless of delivery method used.

 

 

 

Shipping Method

Because of the weight, value, speed of delivery, drop shipper requirements, destination, packing requirements, etc., we reserve the right to choose the shipping method, regardless of the shipping method selected during checkout. Adjustments will not be made (no additional charges or credits) to shipping and processing fees due to these changes except when an incorrect address is entered by the customer or shippers website(s) is down at checkout. By completing the order, you agree to these shipment terms as part of our Terms and Conditions.

 

Our shipping and processing charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate.

 

 

 

 

 

Ship-From Locations

Most orders are shipped from the Redding, California area (zip 96001). Some products are drop shipped from other locations.

 

Ship Notification

Customers for which we have a valid e-mail address will be sent an e-mail when the package ships. The e-mail will contain the UPS (United Parcel Service), US Postal (United States Postal Service), or FedEx tracking number. You may use the tracking info included in the e-mail to go to the UPS, USPS, or FedEx website to determine when the package should arrive, etc.

 

Shipping Times

Many items indicate "Products usually ship within 2-3 business days."; and these items will usually ship within 2-3 business days, provided no "3-4 week delivery items" (see below) are included in the order. They will be shipped either by U.S. mail, United Parcel Service, or FedEx Ground, depending on weight, value, destination, speed of delivery, drop shipper's requirements, packing requirements, etc. Please allow 2-3 weeks to receive your order for these items (longer for international orders). If you order a combination of "2-3 business day shipment items" and "3-4 week delivery items," your order will arrive in approximately 3-4 weeks (longer for international orders. If you would like the "2-3 day shipment items" shipped separately from "3-4 week delivery items," please place an order for those items separately without any 3-4 week items in the order.

 

Orders for any items that have an indication to "Allow 3-4 weeks for delivery" may take 3-4 weeks to arrive. These orders cannot be shipped by any method other than ground.


Pricing Policy

We strive to keep our prices low, however, all posted prices are subject to change without notice.


Back Order Policy

We do not back order out-of-stock merchandise except in special situations when we contact the customer about doing so.

 


Return Policy

Food items (including food additives, food colors, ingredients, or any other food/ingredient/edible items), seasonal items (used predominately for a particular season or holiday), books, videos, newsletters, downloadable products, and special orders cannot be returned. Other items may be returned (except where a special return policy is noted with the item information) within 14 days of delivery date for US delivery addresses and within 45 days of shipment date for international delivery addresses, with product(s) unused and with original packaging in tact (there must be no damage, writing, or shipping info on product packaging. If the product packaging is a box, this box must be placed inside another box for return shipping so the product remains suitable for resale). There is a 20% restocking fee. If the order was direct shipped from one of our suppliers, you must contact customer service at info@winbeckler.com for the order number before returning a direct-ship item. Shipping charges to return the merchandise to us must be prepaid by you. Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges to and from will not be refunded. This policy also applies to "refused" or "return to sender" returns.

Candy products may melt during shipment in warm-weather months. This does not affect the candy's quality or flavor and it can be remelted and used normally. Other items including but not limited to shortening, modeling chocolate and icing may be affected by melting during hot weather months in the ship-from or ship-to locations and all points between. There are no refunds for melted products.

 

For items damaged in transit and shipped either by UPS or insured mail, contact UPS or the post office to process a claim for the damaged item(s). You will need the shipping box available to give them the required shipping or insurance numbers. If the package was shipped uninsured mail, please contact customer service at info@winbeckler.com.


Privacy Policy

 

We do not share or distribute our customers' information with other parties for the purpose of advertising, marketing, etc. When ordering or registering for an account, we may ask for your name, mailing address, e-mail address, and phone/fax number(s). We will use your voluntarily supplied personal information for the completion of your order (this may include providing your shipping and/or contact information to a distributor who direct ships merchandise for us). If you choose to add your e-mail address to our mailing list either during checkout, by completing a form on our website or on our social media site(s), or via email request from you, we may occasionally contact you regarding A-J Winbeckler Enterprises' promotions and may use a third-party email-marketing service, which may keep track of your interaction with these emails. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

 

 

If you choose to set-up an account on our site, you may modify your information at any time by logging into your account. If you did not set up an account (guest checkout) or did set up an account and wish to have your account information permanently deleted, you may contact us at info@winbeckler.com to have the information deleted. Please note that we may maintain information about individual orders or transactions to serve those transactions or for record keeping.

 

 

We use computer "cookies" on our site in order to process site information (for instance, to process items in your shopping cart) and other site activity to provide you with improved services.

 

 

Third-party cookies (including Google Analytics) are used to collect anonymous traffic data to analyze site traffic and interaction. See this link for how Google collects and processes this info and how to opt-out. You may also prevent these analytics by disabling cookies in your browser; however, this may affect some other aspects of using this site.

 

 

We may include third-party links on our website. The linked sites have separate privacy policies and terms and conditions, and A-J Winbeckler Enterprises is not responsible or liable for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by A-J Winbeckler Enterprises. Use of any such linked website is at the user's own discretion.

 

 

Any changes/updates to our privacy policy will be reflected on this webpage.

 

 

By using our website, you consent to this privacy policy.

 

 

Privacy Policy Last modified April 16, 2015.

 

 

 

Product Information

We provide all product information and images in good faith from material provided by third parties (distributors, suppliers, manufacturers, etc.) and believe it to be accurate to the best of our knowledge. You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information or images. We will correct errors as soon as they are brought to our attention. In the event of incorrect product information, in no circumstances shall we be responsible for more than the cost of the product(s) and applicable shipping charges.


The application and use of these products by you are beyond our control and, therefore, entirely your own responsibility. In no instance will we be responsible for more than the cost of the product(s) and the applicable shipping charges.

 

 

 

Links

We may include third-party links on our website. The linked sites have separate privacy policies and terms and conditions, and A-J Winbeckler Enterprises is not responsible or liable for the contents of any such linked site(s). The inclusion of any link does not imply endorsement by A-J Winbeckler Enterprises. Use of any such linked website is at the user's own discretion.

 

 

 

Terms and Conditions Modifications

A-J Winbeckler Entererprises may revise these terms of use for our website at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms and Conditions.

 

 

 

 

Disclaimer

The materials on A-J Winbeckler Entererprises website are provided "as is." A-J Winbeckler Entererprises makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, A-J Winbeckler Enterprises does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials on any sites linked to this site.

 
 

Limitations

In no event shall A-J Winbeckler Enterprises or its suppliers be liable for any damages including, without limitation, damages from loss of data or profit, or due to business interruption, arising out of the use or inability to use the materials on A-J Winbeckler Enterprises' website, even if A-J Winbeckler Enterprises' or authorized representative has been notified orally or in writing of the possibility of damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

Catalog Info

We no longer have a printed catalog. This website contains our product information.